Professional Customer Communication
Every Time
Instant Responses. Consistent Follow-ups. Full Visibility.
AI-Powered Front-Desk Solutions for
Veterinary Clinics and Hospitals
The Problem
Veterinary Clinics and Hospitals commonly have challenges with
Missed Calls | Lost Bookings, Frustrated Pet Owners
Front Desk Overload | Constant Interruptions
Manual/Generic Follow-ups | No-Shows, Incomplete Intake + Rework
Inconsistent Messaging | Risking Friction, Complaints, Bad Reviews
Who We Serve
We serve clinics that want their front desk to run like a system — consistent, calm, and measurable. The owners we work with want a business that feels professional at every touchpoint:
Customer calls and messages answered immediately
Expectations confirmed before each appointment, with follow-ups handled professionally every time
A reputation and review presence that matches the quality happening inside the facility
The Solution
We build AI-powered customer communication systems :
Answers Calls & Messages 24/7 (+Safety Guardrails)
Responds instantly, handles routine questions and scheduling — and urgent/clinical concerns are escalated to staff immediately.
Books Routine Appointments Immediately
Confirms the request, checks availability, and books at the first interaction when appropriate.
Pre-visit Prep & Intake That Reduces Day-of Chaos
Sends confirmations, reminders, and an interactive prep/intake agent—so clients arrive prepared and your team spends less time on forms.
Strengthens Your Reputation
Requests customer feedback at the right moments and sends a simple, compliant review invite — so you earn more authentic positive reviews over time.
Adds Certainty & Visibility
Dashboards to analyze every conversation, captured lead, booked appointment, all customer feedback — plus every pending follow-up, so nothing slips through the cracks.
Outdated Systems Costing you Time and Customers?
Are you stuck with manual work that:
Misses calls and loses potential customers?
Wastes staff time handling repetitive tasks?
Leaves you unsure whether follow-ups are happening consistently?
Or are you using traditional IVR/CRM systems that:
Creates a robotic and impersonal first-impression?
Frustrates customers with rigid, pre-defined templates?
Fail to automate simple tasks like handling appointments?
At Soraian AI, we empower you to handle every customer inquiry with professionalism and care, while allowing your team to focus on what they do best
Our Commitment
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AI-Powered Communication
Turn missed calls and time constraints into opportunities. Engage customers with intelligent, context-aware, and natural sounding AI solutions. Seamlessly convert inquiries into qualified leads, sign-ups, and appointments powered by automation.
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Quality Guarantee
Comprehensive testing, quality assurance, satisfaction guarantee. We ensure your solution meets the highest quality standards through thorough testing, getting you involved in quality assurance, and a full refund offered if you’re not satisfied.
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Seamless Setup, Tailored for You
Minimal effort, lasting results. With just a couple of discussions about your existing processes and easy forms to fill out, we design AI solutions to fit your practice perfectly. We minimize effort for you from day one, awhile maximizing your time saved permanently.
Meet Your AI Solutions Architect
Leverage a Decade of Technology Consulting Expertise
Bill Nguyen is a University of California, Irvine B.S. Computer Science graduate, has decade of expertise as an IT & cybersecurity consultant, and experience as a manager of a cybersecurity consulting practice —
Bill Nguyen has helped 100+ organizations streamline their systems, improve operational efficiency, and ensuring systems are highly reliable.
Bill founded Soraian LLC in 2024 and now leverages AI with modern automation solutions to solve operational challenges specific to community-based service businesses, optimizing customer communication and enabling workflow automation to alleviate administrative overhead.
Don’t Let Old Systems Hold You Back
Step 1: Consultative Call
We’ll discuss your specific scenario, clarify exactly how our solutions our built and what this build would look for your business, understand your current technology, and determine the best service model for your needs.
Step 2: Planning and Design
Through 1-3 short interviews and a questionnaire, we’ll analyze your workflows and current tools, to design a customized plan for your AI solution implementation. You’ll receive a detailed report with the recommended implementation plan before proceeding.
Step 3: Build and Implement
We’ll build your AI solution and run thorough tests to ensure everything works perfectly. You will be involved in the quality assurance process and get to test the system for yourself before it goes live.
Our Message
At Soraian AI, we work with veterinary clinics and hospitals that treat customer communication as part of clinical professionalism. You’re the kind of owner who wants a practice that feels calm and competent at every touchpoint: calls answered fast, appointments scheduled cleanly, clients prepared before they arrive, and follow-through that matches the standard of care happening in your exam rooms.
The reality is veterinary care punishes inconsistency even harder than most service businesses. When calls go unanswered, when messages sit too long, when after-hours protocols aren’t clear, or when expectations aren’t confirmed before the visit, pet owners don’t just feel “slightly annoyed”—they panic, they show up misaligned, they overwhelm your team with repeat questions, they no-show, or they leave reviews that don’t reflect the quality of medicine you deliver. Rising labor costs and staffing constraints make it worse, because every minute your front desk spends repeating routine answers is a minute not spent supporting patient flow and protecting the team’s focus.
We built our approach from a simple truth: your staff should not be trapped doing repetitive front-desk work all day. Our background is nearly a decade in technology consulting and security—helping 100+ organizations build systems that are reliable, auditable, and resilient under pressure. That same mindset applies here. Communication should run like a playbook, not a scramble.
We also don’t sell fantasies. AI is powerful, but it has boundaries—especially in a medical-adjacent environment. Done correctly, it handles routine, high-frequency, time-sensitive communication with consistency, and it escalates to your team immediately when clinical nuance, urgency, or empathy requires a human. The goal isn’t to replace staff. The goal is to protect staff attention for the conversations that actually matter, while ensuring every client gets fast, clear, and consistent guidance every time.
That’s why we build AI-powered communication systems tailored to how your clinic or hospital actually runs: calls, texts, scheduling, confirmations, pre-visit prep and intake, escalation protocols, and clear visibility into what was captured—without gimmicks or risky “medical advice” behavior. We start with a consult to understand your workflow and your tools, then we design around your policies, then we build and test until it’s dependable before it goes live.
Here is our approach:
Consultative Call – We’ll map your call types, scheduling flow, and escalation rules, then confirm what’s realistic and safe.
Planning & Design – We translate your policies and workflows into a clear communication playbook the system will follow.
Build & Implement – We build and test your AI front desk + pre-visit concierge, then launch with monitoring so nothing slips.
If you want a communication standard you can trust—where clients feel taken care of, your team stays focused, and your practice captures more appointments without chaos—call Sora to get your questions answered and coordinate scheduling the consult.
